2300+Natural language queries handled during beta
65%User who no longer rely on dashboards for daily insights
<3 secondsAverage response time per query
THE SHORT STORY
Bookingkit is a SaaS platform that helps experience providers (tours, attractions, activities) manage online bookings, ticketing, and distribution. For this engagement, Bookingkit aimed to add a “Chat with Your Data” Agent so internal teams could access operational and financial insights via natural language conversation instead of dashboards and spreadsheets.
- CLIENT
- BookingKit GmbH
- INDUSTRY
- Technology
- DURATION
- 2 months
- THE TEAM
- 1x AI Engineer
01 / BookingKit GmbH
The challenge.
- Business users relied on dashboards, manual queries, and exports to get insights on bookings, revenue, and performance trends.
- This created friction, slow decision-making, and a dependency on BI or data teams for routine questions.
- Needed a secure, real-time interface to booking and financial data that could interpret natural language and still produce accurate, contextual answers.
02 / BookingKit GmbH
Our approach.
- Designed an agentic AI architecture that bridges Bookingkit’s backend APIs / databases with an intelligent conversational interface.
- Implemented a data integration layer to securely access real-time booking and financial data.
- Built a language understanding layer to transform users’ natural language into structured queries.
- Added a reasoning engine to handle follow-up questions, context, and clarifications.
03 / BookingKit GmbH
What we built.
- Conversational data agent that:
◦ Interprets user questions like “What were cancellations last week?”
◦ Fetches the relevant metrics from Bookingkit’s systems.
◦ Returns clear, human-readable explanations and visuals. - Continuous learning loop where the agent improves from feedback and common query patterns.
04 / BookingKit GmbH
The impact.
- Launched as an internal pilot with 5 departments and 40+ active users.
- Handled 2,300+ natural language queries in the beta phase.
- 65% of users reported they no longer needed dashboards for day-to-day insights.
- Average response time under 3 seconds, enabling live, data-driven discussions in operational meetings.
BEHIND THE BUILD
The technology.
- AWS Elasticache
- OpenAI API
- AWS Strands Agents
- Langfuse
NEXT STORY / VNR Verlag / Platform X